Terms of Use & Service Engagement

1. Acceptance of Terms

By accessing this website, configuring quotes, or commissioning engineering services from HENU OS PRIVATE LIMITED (CIN: U62099RJ2025PTC109150), you agree to be legally bound by these terms. If you represent an organization, you affirm that you possess the authority to bind that entity to commercial agreements.

2. Scope of Quotations & Pricing Estimates

Prices displayed on our public website or generated through the interactive quotation portal represent standardized package deliverables and regional tier benchmarks. For bespoke software platforms with complex third-party APIs, legacy migrations, or high-concurrency demands, final pricing and timelines are confirmed upon technical review and formal SRS lock.

3. Milestone Payment Protocol

In accordance with our authoritative corporate guidelines, turnkey engineering projects operate under deterministic milestone schedules:

• 60% Advance Milestone: Due upon written scope approval, wireframe acceptance, and project sprint kickoff.
• 40% Delivery Milestone: Due upon completion of development, functional demonstration, and code handover sign-off.
• Monthly Retainers: Performance marketing and continuous maintenance retainers are invoiced at the commencement of each billing cycle.

4. Intellectual Property & Code Handover

We champion complete client sovereignty. Upon final settlement of the 40% delivery milestone invoice, 100% of all custom software source code, database architectures, and digital assets developed specifically for the client transfer to the client organization without licensing ransom. Open-source libraries incorporated into deliverables remain governed by their respective open licenses (MIT, Apache 2.0, GPL v3).

5. Post-Launch Warranty & Support SLA

All turnkey deliverable packages include a contracted post-delivery warranty period (standard 27-day bug-fix period) during which our engineering team resolves any defects or functional deviations from the agreed SRS free of charge. Subsequent maintenance contracts are optional and available at transparent monthly rates.

6. Limitation of Liability & Governing Law

To the maximum extent permitted by Indian law, HENU OS Private Limited's aggregate liability for any claims arising out of custom software development shall not exceed the total fees paid by the client for that specific deliverable. These terms are governed exclusively by the laws of India, and disputes shall be subject to the exclusive jurisdiction of the competent courts in Rajasthan, India.

7. Inquiries & Legal Notices

Formal legal notices regarding service agreements or corporate matters should be addressed to: